A Relationship of Trust
Hey, we at ChocolateMemories LLC, respect you and understand there are always concerns about privacy.
Not a problem with us. We have policies intended to ensure your personal information is handled safely and responsibly.
To help make your experience with ChocolateMemories LLC a good one, we’ll gather various types of information depending upon how you use our site. We gather this information through email requests, social networks, and registered copies of our mobile apps, responses to surveys, entries to sweepstakes/contests or other solicitations.
When you order from us, we collect your name, address, e-mail address, phone number and credit card number (with expiration date, and if necessary the three-digit code on the back of your card).
We also gather information on the person who will receive any gift you send (e.g., that person’s name and address) and retain a record of your purchases. We need that in order to deliver your gift to them.
When you request to be on our mailing list (for e-mail or regular mail), we collect your name, address, e-mail address and phone number. When you respond to a survey, or enter a sweepstakes or a contest on-line or through your registered copy of our app, we may collect your name, address, e-mail address and phone number. All basic stuff to help keep you up-to-date.
We also may ask you for additional information, such as your age, interests, product preferences or zip code to help better serve you and other customers in the future.
When you submit a question to customer service at ChocolateMemories LLC, we will need your e-mail address to respond, and you may also provide us with various types of information to allow us to answer your question.
Your information may be used in a number of ways, including the following:
• For marketing and promotional purposes. We may send out e-mails, direct mail, catalogs, and push notifications to registered copies of our mobile apps, as well as notices--direct or public — on social networking sites.
We may notify our customers about products, events, special promotions, new arrivals, or new site features that we think may be of interest to them.
Is The Information Shared?
The information gathered may be shared with third parties with whom we have a relationship. We may share your personal information with outside companies that perform services for us.
It’s like this, we may retain an outside company to manage a database containing certain customer information or to create and distribute an e-mail offering. In those situations, the outside party is performing work for us, and ChocolateMemories LLC takes reasonably appropriate steps designed to ensure your information is used only to provide the services requested by us, and not for other purposes.
We may share account or other information when we believe it is necessary to comply with the law or to protect our interests or property. This may include sharing information with other companies, lawyers or government agencies in connection with issues related to fraud or government subpoenas and warrants.
On ChocolateMemories.net we are committed to providing our customers with a secure shopping environment. We maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer information, and use various security measures to ensure that your credit card information is protected, including the latest in security technology.
When you place an order through our shopping cart or any of our mobile apps your personal information is protected by Secure Socket Layer (SSL) encryption technology, the industry standard security protocol for encoding sensitive information.
SSL creates a shared digital key, which only lets the sender and the receiver of the transmission scramble or unscramble information. To everyone else, the SSL transmission is indecipherable.
Encryption is based on the mathematical scrambling and unscrambling of messages. The type of encryption we use assigns two keys – one is a public key and one is a private key. When you send us a message, you use our public key to encrypt your message. Once we receive your encrypted message, we use the private key to decode it.
The same key cannot both encrypt and decrypt information. So, information encrypted using the private key can only be decrypted using the public key, and vice versa- ensuring the security of your information.
Wow, that was a mouthful wasn’t it? Basically, all this fancy technology, together with our other security measures, is here to protect your personal information as it moves from your computer to our server.
We also restrict and limit access to customer information only to those employees who require it to carry out their business functions, and educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure, or use.
We constantly monitor and adopt, as appropriate, new technological improvements designed to protect and ensure the accuracy and security of customer information.
Sharing or Tell a Friend
When using this feature the information gathered will only be used for this purpose, unless permission is otherwise granted.
How private is the information I provide:
We do not automatically collect personal information about you when you visit our site. We only collect information under the following circumstances:
1. Site Traffic Information – In order to analyze site traffic and improve this site, we track the path our visitors take when navigating the various pages of this site. This tracking does not reveal anything to us about you personally, but it assists us in improving our site to make your online experiences the best they can be.
2. Personal Information – We collect personal information from you under the following circumstances:
• When you check out and make a purchase.
• When you choose to register on our site for your convenience.
• When you subscribe to receive our newsletter.
The personal information we may collect from you includes, but is not limited to, your name, mailing address, shipping address, e-mail address and telephone number. We do not retain any credit card information on our servers. Your encrypted transaction information is passed directly to our credit card authorization and processing service, PayPal. We may share the personal information within ChocolateMemories LLC.
We may use this information to offer you products, promotions and services that may be of interest to you.
3. Cookies – A cookie will only be placed on your computer if explicitly permitted by you. Upon checkout, we will ask if you would like to receive a cookie in order to enhance your shopping experience the next time you visit us.
A “cookie” is a small text file that is stored on your hard drive when you use the site. A cookie does not contain any personal information about you but does identify your specific computer. When you return to our website, the cookie associates your computer with the information we are storing at your request from previous visits.
These “digital cookies” definitely are nothing like our scrumptious cookies found on our site for purchase.
4.E-mail Newsletters – If you choose to subscribe to our newsletter, you will automatically receive periodic e-mails from ChocolateMemories LLC about our latest sales events, products or promotions.
Each e-mail you receive from us will offer you the continuing opportunity to cancel or “opt-out” of our e-mail list.
We accept Visa, Mastercard, Discover, American Express and PayPal.
Thank you so much for your interest in ChocolateMemories LLC, its products, and desire to provide a fun chocolate experience for our customers, like you.